Outsourced expertise for complex integration projects.
IDN Professional Services partners with your team to deliver clean CAD, healthy data, and finely tuned CAFM configurations — from initial migration all the way through long-term maintenance and custom solution design.
- 1
Scope
Walk through your needs using the Customization Calculator.
- 2
Plan
Receive a phased project plan with hours and timeline.
- 3
Build
Iterate inside the IDN Sandbox Portal with live working sessions.
- 4
Handover
Cutover with recorded sessions and feedback tickets in-app.
Core capabilities
Five service pillars, one delivery team
Mix and match the services you need. Each pillar is delivered by senior specialists who have shipped CAFM integrations end to end.
Drawing preparation and ongoing CAD file maintenance for accurate, integration-ready floor plans.
Initial preparation
- Conditioning & cleanup of AutoCAD .DWG files
- PDF to DWG conversion
- Comprehensive polyline services
- CAFM system migrations
CAD file maintenance
- Updating floor plans & tenant improvements
- CAD/Data linking
- BOMA, OSCRE & FICM space classifications
Get clean, well-structured, mapped data into your CAFM and keep it healthy.
- Database structure setups
- Dataset conditioning
- Table and field mapping
- Excel / CSV massaging
- Microsoft SQL migrations
- CAFM optimization
Tailor the platform to each client with the right roles, screens, and integrations.
- Dashboards
- User roles & groups
- Forms
- Reports
- Drawing queries
- Custom logins
- Single Sign-On
- HR data feed APIs
Specialized workflow extensions to base modules with enterprise-grade controls.
- Space & Work module workflow extensions
- Advanced security systems
- Third-party integrations
Custom solutions built on the IDN Platform — delivered through phased projects and a Sandbox Portal.
- Custom solutions on the IDN Platform
- Phased project approach
- IDN “Sandbox Portal” for safe iteration
Project team communication
A rapid interaction workflow
We work fast because we work together. Live working sessions, annotated feedback, and a ticketing system built directly into the product close the loop between “issue raised” and “issue resolved.”
Screen sharing support
Ring Central, Zoom, Google Meet and Microsoft Teams.
Session recording
Every working session can be captured for later reference.
TechSmith Snagit markup
Annotated screenshots that turn issues into clear actions.
Built-in UI feedback tickets
Submit, track, and resolve feedback right inside the product.
Ready to scope your next project?
Use the Customization Calculator to build an initial scope of work in minutes — with estimated hours and response timelines for every item.